Privacy Policy

This Privacy Policy describes how Exelient Technologies, the operator of VisaInterview, may collect, use, disclose, retain, and protect information when you visit the website, create an account, practice interviews, purchase a plan, or contact support.

Exelient Technologies can be contacted for privacy questions at support@visainterview.ai or by mail at Kentucky Avenue, Suite #107, Oklahoma City, OK 73119.

We may collect account information such as your name, email address, password or sign-in credentials, authentication activity, and account preferences.

We may collect visa preparation information you choose to provide, including destination, visa type, interview date, background details, funding details, school or work plans, travel history, prior refusal context, uploaded or typed practice material, interview answers, transcripts, audio interactions, readiness reports, and AI feedback.

We may also collect payment records, plan status, support messages, device and browser details, IP address, approximate location, cookies, analytics events, and usage logs.

We may use information to create and manage accounts, deliver practice sessions, personalize questions, generate feedback, maintain readiness reports, process purchases, provide support, secure the service, prevent abuse, debug errors, improve product quality, and communicate important updates.

We may use aggregated or de-identified information to understand usage trends, evaluate product performance, and improve the training experience.

Interview answers, profile details, and practice context may be processed by AI systems to generate simulated questions, follow-ups, coaching notes, scores, summaries, and reports.

Avoid submitting information that is unnecessary for practice. Do not include sensitive documents, identification numbers, or financial records unless the final product explicitly supports and protects that type of submission.

We may share information with service providers that help run the product, such as hosting providers, database services, authentication tools, payment processors such as Flutterwave or Stripe, analytics providers, email providers, support tools, and AI infrastructure providers.

When you make a purchase, the selected payment provider may process personal data according to its own privacy terms.

We may also disclose information if required by law, to protect rights and safety, to investigate misuse, or in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information in the ordinary sense. We do not provide your interview practice content to data brokers.

We may use cookies, local storage, pixels, analytics tools, and similar technologies to keep users signed in, remember preferences, measure traffic, understand feature usage, detect errors, and improve performance.

You can usually adjust cookie preferences through your browser settings. Some features may not work correctly if essential cookies or storage are disabled.

We retain information for as long as needed to provide the service, maintain records, resolve disputes, meet legal obligations, prevent abuse, and improve product quality.

Account, interview, and session information is kept until you delete your account, unless we need to retain certain records for legal, security, fraud-prevention, tax, accounting, or dispute-resolution purposes.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online service can guarantee perfect security. You are responsible for keeping your account credentials confidential and notifying us if you believe your account has been compromised.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information.

To make a request, contact us at support@visainterview.ai. We may need to verify your identity before responding.

VisaInterview is not intended for children under 16. If we learn that we collected personal information from a child under 16 without appropriate consent, we will take reasonable steps to delete it.

We may update this Privacy Policy as the service changes. When we make material changes, we will aim to provide reasonable notice through the website, account area, email, or another appropriate channel.

Privacy questions and requests can be sent to support@visainterview.ai or mailed to Exelient Technologies, operator of VisaInterview, Kentucky Avenue, Suite #107, Oklahoma City, OK 73119. General support questions can also be sent to help@visainterview.ai.